Stacy Shelton
To increase my knowledge base and provide MIS services to the professional community.
Mobil Oil Corporation Farmers Branch, TX
Tier 2 Support Analyst
Provide hardware, software, and network client support for Mobil Technology Corporation
and New Exploration Production Ventures.
Experienced in management of client accounts on Novell and Windows NT network
environments.
Experienced in the use, configuration, and management of Windows NT Workstation 4.0,
Novell 4.1, 3.1.2, Microsoft Office Pro, Lotus Notes 4.5 and Microsoft Frontpage 97.
In depth experience in client relations and interfacing with end-users, including both
on-site and phone based support.
Dataforce International Carrollton, TX
Field Service Technician
Provide hardware and network client support for 15 retail locations in the Dallas/Ft.
Worth area.
Experienced in the use and configuration of DOS 6.22; Windows for Work Groups 3.11;
Windows NT Workstation 4.0; Microsoft Office Pro; Novell 3.1.2, 4.1 and IntraNet Ware
client.
Experience installing and maintaining PC based workstations, laser and dot matrix
printers, as well as Symbol Logic radio frequency tranceivers and hand held units.
Hammond Communications Group Lexington, KY
PC/Office Automation Support
Installed software for Interofffice network.
Troubleshoot MACINTOSH to PC relational problems.
Setup Internet access for email purposes.
Compared software packages for administration.
Coordinated business meetings and follow-up with clients.
Designed office forms for use.
Baumann Paper Company Lexington, KY
Computer Operator
Provide AS/400 operations support for corporate batch cycles.
Complete all audit and entries of daily production, billing to include accounts payable
and accounts receivable transactions. Complete daily batch scheduling for billing on the
AS/400 platform.
Generate daily, weekly and monthly finance reports for all levels of managment.
Performed daily AS/400 system backups to tape.
Maintained updated on client database.
Monitored daily batch cycles running on AS/400 platform
Maintained other office equipment to working condition.
Kentucky College of Business Graduated: May 1996 GPA: 3.8
Management Information Systems Internship
Managed hardware & software problems for the student body.
Consulted with Dean of Students for software usage. Replaced overused computer parts
(e.g. hard drives, floppy drives, circuit boards, etc.)
Upgraded older version DOS to 6.1 DOS.
Installed all working software on 486 systems.
Reported to MIS Professor on condition of operating systems.